Terms and Conditions for Man With Van Barkingside
These Terms and Conditions set out the basis on which Man With Van Barkingside provides removal, delivery, transport, and related services to customers. By making a booking, the customer agrees to be bound by these terms. They are designed to protect both parties and to ensure that every man and van Barkingside service is carried out fairly, safely, and in line with applicable UK law. If any part of these terms is unclear, it is the customer’s responsibility to ask for clarification before the booking is confirmed.
The words “we,” “us,” and “our” refer to the service provider operating under the name Man With Van Barkingside. The words “you,” “your,” and “customer” refer to the person or business making the booking, including any person authorised to act on their behalf. These terms apply to all quotations, bookings, collections, deliveries, loading, unloading, and any associated work arranged as part of a van and man Barkingside service.
We reserve the right to update or amend these terms from time to time. The version in force at the time of booking will apply to that booking unless otherwise agreed in writing. Where a booking is made on behalf of another person, the individual making the booking confirms that they have authority to do so and that all relevant information supplied is accurate and complete.
All bookings are subject to availability and acceptance by us. A quotation, estimate, or availability check does not constitute a binding agreement until the booking has been confirmed by both parties. We may ask for additional details before accepting a booking, including the number of items, access conditions, floor levels, parking arrangements, property type, and any items requiring special handling. The customer must provide accurate information so that the correct vehicle, time slot, staffing level, and equipment can be assigned for the Man With Van Barkingside job.
Booking requests can be made by any method we make available at the time. Once a request is received, we may confirm the price, time, and scope of work. A booking becomes secure only when we have issued confirmation and, where required, received any deposit or advance payment requested. If the customer changes the job description after confirmation, we may revise the price, timing, or service terms to reflect the actual requirements of the man with van Barkingside service.
It is the customer’s responsibility to ensure that the details supplied are correct. This includes item counts, dimensions, weight, packing condition, and any restrictions affecting access. We are entitled to rely on the information provided when planning the service. If incorrect or incomplete information leads to delays, extra labour, additional vehicle size, or a second trip, the customer may be charged for the additional time and cost incurred.
For payment, we may accept bank transfer, card payment, cash, or any other method that is stated at the time of booking. Unless agreed otherwise in writing, payment is due on completion of the service. For some jobs, we may require a deposit, full prepayment, or part-payment before the service starts, particularly for longer-distance moves, high-value bookings, or work involving waiting time or specialist handling. Any deposit taken may be non-refundable where cancellation charges apply.
Prices are normally based on the agreed scope of work, vehicle size, distance, time on site, and access conditions. Where the booking takes longer than expected due to circumstances outside our control, including delayed access, missing items, blocked parking, or customer-requested changes, we may charge for the additional time at the applicable rate. Any waiting time, parking charges, congestion charges, tolls, storage costs, or disposal fees connected with the job may also be added where applicable and where not already included in the quotation.
If payment is not made when due, we reserve the right to withhold completion documents, stop work, retain goods temporarily where lawful, or decline future services. Interest and recovery costs may be charged on overdue sums in accordance with applicable law. The customer is responsible for ensuring that any payment made from a business account or by a third party is authorised and received in full. All prices, unless stated otherwise, are exclusive of any taxes, charges, or disbursements that may lawfully apply.
Cancellation and rescheduling requests should be made as soon as possible. Because the service involves reserved time, vehicle allocation, and labour planning, late cancellation may result in a charge. If the customer cancels after confirmation, we may retain the deposit and/or charge a cancellation fee that reflects the time already reserved and any expenses reasonably incurred. Where a same-day cancellation occurs after our team has been dispatched, the customer may be charged the full booking fee or a substantial portion of it, depending on the circumstances.
We may also cancel or reschedule a booking where unavoidable events prevent us from carrying out the service safely or as agreed. Such events may include vehicle breakdown, severe weather, road closures, staff illness, unsafe access, or any situation beyond our reasonable control. In those circumstances, we will use reasonable efforts to rearrange the service or offer an alternative date and time. Our liability for cancellation in such cases will be limited to a refund of any sums paid for the affected service, unless otherwise required by law.
If the customer is not present at the agreed time or if access is not available, we may treat the booking as cancelled by the customer and charge accordingly. Delays caused by the customer, such as failure to obtain keys, permission, parking arrangements, or building access, may also lead to waiting charges or a revised completion time. A Man With Van Barkingside booking depends on timely cooperation from the customer, and failure to cooperate may affect our ability to perform the service efficiently.
Our liability is limited to the extent permitted by UK law. We will exercise reasonable care and skill when carrying out the service, but we are not responsible for loss or damage caused by circumstances beyond our control, by the customer’s own packing, by hidden defects in goods, or by inaccurate information supplied before the booking. Items must be properly packed, labelled, and prepared for transit unless we have expressly agreed to pack them ourselves as part of the service.
Where we handle furniture, appliances, boxes, or other property, the customer should ensure that items are suitable for transport and are not inherently fragile, dangerous, prohibited, or unlawfully possessed. We are not liable for scratches, dents, minor cosmetic marks, or wear and tear that arise despite reasonable care during normal loading, transport, and unloading. For particularly valuable or delicate items, the customer should request specialist handling or insurance cover if available.
Any claim for loss or damage must be notified to us as soon as reasonably possible and, where practicable, before the vehicle departs or within a reasonable time after delivery. The customer must provide evidence of the alleged loss or damage and must allow us the opportunity to inspect the item and investigate the circumstances. We will not be liable for indirect or consequential loss, including loss of earnings, loss of business, emotional distress, or missed appointments, except where such exclusion is not permitted by law.
Customers must ensure that all items handed to us are lawful to transport and do not contain prohibited, hazardous, explosive, toxic, corrosive, or illegal materials unless we have expressly agreed in writing and are legally able to carry them. We reserve the right to refuse any item that we reasonably believe presents a risk to safety, health, the vehicle, or other property. This includes items that are leaking, unstable, contaminated, infested, or improperly packaged.
Where the service includes waste removal, disposal, clearance, or transport of unwanted items, the customer must comply with all applicable UK waste regulations. We will only remove, transport, or dispose of waste where it is lawful for us to do so and where the waste is accurately described. The customer is responsible for declaring the nature of the material, especially if it may be classified as commercial waste, electrical waste, bulky waste, recyclables, or controlled waste. Incorrect description of waste may lead to refusal, extra charges, or cancellation of the job.
All waste must be presented in a way that allows safe handling and lawful disposal. The customer must not include hazardous substances, clinical waste, asbestos, gas cylinders, solvents, oils, paint, batteries, or other regulated materials unless this has been expressly agreed and the necessary legal arrangements are in place. If we suspect that waste has been misdescribed or illegally mixed, we may stop the service, leave the site, or report the matter where required by law. Any disposal fees, tip charges, licence-related costs, or sorting charges may be added to the booking price if applicable.
The customer is responsible for obtaining any permissions needed for parking, loading, building access, lift use, or entry to private premises. We will not be responsible for penalties, fines, clamp charges, or access delays arising from the customer’s failure to secure proper arrangements, unless the issue was caused solely by us. If a property manager, concierge, or third party imposes restrictions that affect the service, the customer must tell us in advance. The same applies to time limits, noise restrictions, or rules relating to the use of shared spaces.
We may bring tools, trolleys, protective blankets, straps, and other equipment appropriate for the job. However, unless specifically agreed, we are not responsible for disconnecting appliances, dismantling complex fittings, reassembling furniture, or carrying out electrical, plumbing, or structural work. Any assistance provided in these areas is offered only where safe and lawful to do so and does not create an obligation to continue if the task appears unsafe or unsuitable.
We aim to carry out all services within the agreed time frame, but timings are estimates rather than guarantees unless stated otherwise. Traffic, weather, access delays, loading conditions, and customer readiness may all affect completion times. We will not be liable for late arrival or delay where we have taken reasonable steps to perform the service promptly. If a significant delay becomes unavoidable, we will try to keep the customer informed and arrange a revised plan where possible.
These terms are governed by the laws of England and Wales, and any dispute arising from or connected with them shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these terms affects any rights the customer may have under consumer law that cannot legally be excluded or limited. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force and effect.
We may assign or subcontract part of the service where necessary, provided that such arrangements do not materially affect the customer’s rights under the booking. Any subcontractor used will be expected to act in a professional manner and to follow the agreed service scope. The customer may not assign their booking or transfer rights and obligations to another party without our written consent. Any variation to the booking must be agreed in writing or by another clear record of acceptance.
These terms form the entire agreement between the customer and Man With Van Barkingside in relation to the service booked, except where a separate written agreement or mandatory legal requirement applies. No employee or representative has authority to alter these terms unless confirmed in writing by an authorised person. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms, including the provisions relating to booking, payment, cancellation, liability, waste handling, and governing law.