Privacy Policy
Man with Van Barkingside Privacy Policy
This Privacy Policy explains how Man with Van Barkingside collects, uses, stores, and shares personal data when providing man and van and related services. It applies to all Man with Van Barkingside customers and prospective customers in the Barkingside area, including individuals and businesses who contact us, request a quote, make a booking, or otherwise use our services.
We are committed to protecting your privacy and handling your personal data in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy sets out our role as data controller, the lawful bases on which we process personal data, and the rights you have in relation to your information.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:
Identification and contact details such as your name, address, service addresses for collection and delivery, and any other contact details that you choose to provide when you communicate with us.
Service and booking information such as preferred dates and times, details about the items to be moved, property access information, floor levels, parking restrictions, and any relevant instructions or notes you give us to carry out the service.
Communication records such as messages, call notes, and other records of communications you send to us or that we send to you in relation to enquiries, quotes, bookings, complaints, and feedback.
Payment related information such as the amount charged, payment method and status. We do not store full payment card details if payment is processed through a third party payment processor. That provider acts as a separate data controller or processor in accordance with its own privacy practices.
Technical usage data when you visit our website such as the pages visited, approximate location based on IP address, device type, and browser type. This information may be collected through cookies or similar technologies to help us understand how our website is used and to improve our services.
How We Collect Personal Data
We collect personal data directly from you when you contact us, request a quote, make a booking, provide information required for the move, or give feedback about our services. This may be done by phone, through online forms, or in written communications.
We may also receive limited information from third parties where it is necessary to provide our services. For example, if a booking is made for you by another person or by a business on your behalf, we may receive your contact details and service address from them. In such cases, we will treat this information in accordance with this Privacy Policy.
Purposes and Lawful Bases for Processing
We only process personal data where we have a lawful basis under the UK GDPR. The main purposes and corresponding lawful bases are:
To provide quotes and deliver our man and van services. We use your contact details, service addresses, and booking information to give you an accurate quote, to plan the move, and to complete the service. The lawful basis is the performance of a contract or steps taken at your request prior to entering into a contract.
To manage customer accounts, payments, and invoices. We use your details to issue confirmations, invoices, receipts, and to record payments. The lawful basis is the performance of a contract and our legitimate interest in maintaining accurate records for our business and accounting purposes.
To respond to enquiries, complaints, and feedback. We process your contact details and communication records to address your questions and resolve any concerns. The lawful basis is our legitimate interest in providing effective customer service and improving our services.
To comply with legal and regulatory obligations. We may process and retain information as required by law, such as for tax and accounting requirements or to respond to lawful requests from public authorities. The lawful basis is compliance with legal obligations.
To improve our services and operations. We may analyse anonymised or aggregated data about how our website and services are used to maintain and enhance our offerings. Where personal data is involved, the lawful basis is our legitimate interest in running and improving our business, balanced against your privacy rights.
In limited cases, we may process personal data based on your consent, for example if you explicitly agree to receive marketing communications. Where we rely on consent, you can withdraw it at any time.
Data Retention
We will keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, personal data related to bookings, invoices, and service delivery is retained for the period required by applicable tax and accounting laws. Communication records linked to enquiries, complaints, or feedback may be kept for a reasonable period to allow us to respond fully and maintain a record of our interactions.
When personal data is no longer required for the purposes for which it was collected and there is no legal requirement to retain it, we will securely delete or anonymise it.
Data Sharing and Processors
We do not sell your personal data. We only share personal data where it is necessary and lawful to do so.
We may share personal data with carefully selected third party service providers who act as data processors and who only process personal data on our instructions. These may include payment processing providers, IT and cloud storage providers, and providers of business administration tools. We ensure that appropriate data processing agreements and safeguards are in place with all processors.
In some cases, we may need to share limited personal data with subcontracted drivers or crews who assist in delivering the man and van services. Such sharing is restricted to information strictly necessary to carry out the service, such as names, addresses, and service details, and is subject to confidentiality obligations.
We may also share personal data where required to comply with legal obligations, to protect our rights or the rights of others, or in connection with business transactions such as restructuring or transfer of services, in accordance with data protection law.
International Transfers
Our primary operations are based in the United Kingdom. If any of our service providers or processors are located outside the UK, we will take steps to ensure that your personal data is protected in accordance with UK GDPR requirements, for example by using appropriate contractual safeguards or ensuring the recipient is located in a country with adequate data protection laws.
Your Data Protection Rights
As a customer or prospective customer of Man with Van Barkingside in the Barkingside area, you have a number of rights under data protection law. These rights may be subject to certain conditions and legal exemptions, but we will always respond to any request you make in accordance with the law.
Right of access. You have the right to request confirmation as to whether we process your personal data and, if we do, to receive a copy of that data and information about how it is used.
Right to rectification. You have the right to ask us to correct or complete personal data that you believe is inaccurate or incomplete.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You can ask us to restrict the processing of your personal data in certain cases, such as while we are verifying the accuracy of data or considering an objection you have raised.
Right to object. You have the right to object to processing that is based on our legitimate interests, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for legal claims.
Right to data portability. Where the processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine readable format and to transmit it to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can address your concerns directly.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those who need it to perform their duties and ensuring that processors and subcontractors are subject to confidentiality and security obligations.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will apply from the time they are made available. We recommend reviewing this Privacy Policy periodically to stay informed about how we handle your personal data.
