Terms and Conditions

Man with Van Barkingside Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Barkingside provides removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Man with Van Barkingside, we, us or our means the service provider operating as a man and van and removal service within the UK.

1.2 Customer, you or your means the person, firm, company or organisation booking or receiving the services.

1.3 Services means any removal, transportation, loading, unloading, packing, or related services provided by us, including but not limited to domestic moves, office moves, furniture collection and delivery, and man and van hire.

1.4 Goods means all items, belongings, furniture, equipment, and other property that we are required to move, handle, transport, store or otherwise deal with in the provision of the services.

1.5 Contract means the agreement between you and us for the provision of services, formed in accordance with these Terms and Conditions.

2. Scope of Services

2.1 We provide man and van and removal services for residential and commercial customers, including but not limited to local moves, part-loads, single-item transport, and small to medium removals.

2.2 Our services generally include the provision of a vehicle and one or more operatives to assist with loading, transportation and unloading of goods, as agreed at the time of booking.

2.3 We do not provide professional packing services, dismantling or reassembly of items unless this has been expressly agreed in advance and confirmed in your booking details.

2.4 Any timescales, arrival times and journey durations provided by us are estimates only and are not guaranteed. We will make reasonable efforts to meet agreed times but shall not be liable for delays caused by traffic, weather, vehicle breakdown, access issues, or other circumstances beyond our reasonable control.

3. Booking Process

3.1 Bookings may be made by you through our online enquiry process or by other communication methods we make available. A booking is not confirmed until we have provided you with a confirmation of the service details and price.

3.2 At the time of booking, you must provide accurate and complete information, including:

(a) Collection and delivery addresses.

(b) Details and approximate volume of the goods to be moved.

(d) Any parking restrictions, need for permits, or time limitations.

(e) Any items that are unusually heavy, large or fragile.

3.3 We reserve the right to amend the quoted price or cancel the service, with no liability to you, if we discover that the information you provided was inaccurate or incomplete in any material respect.

3.4 You are responsible for obtaining and paying for any necessary parking permissions, permits or dispensations required at collection and delivery addresses, unless we have expressly agreed in writing to arrange this. Any fines or penalties arising from insufficient parking arrangements may be charged to you.

4. Quotations and Pricing

4.1 Quotations are based on the information provided by you at the time of booking, including the size of the job, estimated duration, distance, access conditions and staffing requirements.

4.2 Unless otherwise stated, quotations are exclusive of any congestion charges, tolls, parking fees or fines, which will be added to the final invoice where applicable.

4.3 We may charge by the hour, by a fixed price for the job, or by another agreed method. The method of charging will be confirmed at the time of booking.

4.4 Additional charges may apply if:

(a) The move takes longer than estimated due to circumstances outside our control, including delays in gaining access to premises.

(b) Additional items or services are requested on the day that were not included in the original quotation.

(c) Access is more difficult than described, such as long carrying distances, additional flights of stairs, or lack of lift access.

4.5 All prices quoted are in pounds sterling and are subject to any applicable taxes or charges that may be imposed by law.

5. Payments

5.1 Unless otherwise agreed in advance, payment is due in full immediately on completion of the services on the day of the move.

5.2 We may require a deposit to secure your booking. If a deposit is required, your booking will not be reserved until the deposit has been received.

5.3 We accept the forms of payment that we state as available at the time of booking. You are responsible for ensuring that funds are available at the time payment is due.

5.4 If payment is not made as required, we reserve the right to:

(a) Suspend or cancel services.

(b) Retain possession of goods until full payment has been received, where legally permitted.

(c) Charge interest on overdue amounts at the statutory rate or at a reasonable commercial rate, from the due date until the date of payment in full.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.

6.2 We may apply the following cancellation charges, based on the notice given prior to the agreed start time:

(a) More than 48 hours: No cancellation fee, and any deposit may be refunded or transferred at our discretion.

(b) Between 24 and 48 hours: Up to 50 percent of the quoted price may be charged.

6.3 If you wish to reschedule your booking, we will make reasonable efforts to accommodate your request, subject to availability. Rescheduling at short notice may incur additional charges.

6.4 We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including vehicle breakdown, staff illness, extreme weather, or safety concerns. In such cases, we will offer an alternative date or a refund of any deposit paid. We shall not be liable for any indirect or consequential loss arising from such cancellation.

7. Your Responsibilities

7.1 You are responsible for:

(a) Ensuring that all goods are safely packed, boxed and labelled prior to collection, unless we have agreed to provide packing services.

(b) Ensuring that all fragile or valuable items are adequately protected.

(c) Being present, or ensuring that an authorised representative is present, at both collection and delivery addresses for the duration of the services.

(d) Checking that nothing has been left behind before our vehicle departs the collection address, and that all goods have been delivered before our vehicle departs the delivery address.

(e) Securing any necessary permissions, permits or approvals required to carry out the services at the premises.

7.2 You must not ask our staff to move or transport any items that are prohibited, unsafe or illegal, including but not limited to:

(a) Explosives, firearms, weapons or ammunition.

(b) Hazardous, toxic or flammable materials.

(d) Cash, jewellery, important documents or items of exceptional value, which you should transport personally where possible.

8. Liability and Limitations

8.1 We will take reasonable care when handling, loading, transporting and unloading your goods. However, our liability for loss or damage is subject to the limitations set out in this clause.

8.2 We shall not be liable for:

(a) Loss or damage arising from your failure to adequately pack or protect goods.

(b) Damage to items that are inherently fragile or have an existing defect.

(c) Damage to furniture or goods that require dismantling or reassembly, unless we have undertaken such work and have been negligent in doing so.

(d) Loss or damage where goods are moved against our advice or where you have instructed us to move items through narrow or difficult access, and you have been warned of the risk.

(e) Indirect or consequential losses, including loss of profit, income, business, opportunity or enjoyment.

8.3 Our total liability for loss or damage to goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable estimate of the current value of the goods, subject to an overall cap which may be stated in your quotation or otherwise limited to a fair market value.

8.4 You must notify us in writing of any loss or damage as soon as reasonably possible, and in any event within 48 hours of completion of the services. Failure to notify us within this timeframe may affect our ability to investigate and may limit or exclude our liability.

8.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.

9. Parking, Access and Property Damage

9.1 You are responsible for ensuring suitable parking and access for our vehicles at both collection and delivery locations.

9.2 We are not liable for damage to driveways, roads, verges or surfaces that are unsuitable for our vehicles, where we have been requested or directed to park or drive there by you or your representative.

9.3 You should take reasonable steps to protect floors, walls, doors and other parts of the property during the move. We are not responsible for cosmetic damage to property where reasonable precautions have not been taken or where access is restricted.

10. Waste, Disposal and Compliance

10.1 We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste removal company and will only remove items agreed as part of the services.

10.2 We will not carry or dispose of controlled waste, hazardous materials or items that require specialist licences or facilities for disposal.

10.3 Where we agree to remove unwanted items for disposal, you confirm that you are the owner of those items or have the authority of the owner to dispose of them. You remain responsible for ensuring that such disposal is lawful.

10.4 Any additional charges for disposal, recycling or waste transfer will be agreed in advance where possible and added to your final invoice.

11. Delays Outside Our Control

11.1 We are not liable for delays or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to severe weather, traffic disruption, accidents, road closures, public events, strikes, or acts of government.

11.2 Where such events occur, we will take reasonable steps to minimise disruption and will keep you informed where practicable.

12. Insurance

12.1 We maintain appropriate cover in respect of our operations in line with industry practice. Our cover may be subject to limits, exclusions and conditions.

12.2 It is your responsibility to consider whether you require additional insurance cover for your goods, particularly where items are of high value or sentimental importance. We recommend that you arrange suitable insurance at your own cost if required.

13. Complaints

13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our operative at the time where possible, so that we have an opportunity to address it immediately.

13.2 If the matter is not resolved, you should submit a written complaint to us as soon as reasonably practicable, providing full details of the issue, dates, locations and any supporting evidence.

13.3 We will review your complaint and respond within a reasonable timeframe. Any offer of compensation or remedial action will be made at our discretion and in accordance with these Terms and Conditions and applicable law.

14. Data and Privacy

14.1 We will collect and use your personal information only for the purposes of managing your booking, providing the services, handling payments, and communicating with you about your move.

14.2 We take reasonable steps to protect your personal information and will not sell or share it with third parties except where required to deliver the services, process payments, or comply with legal obligations.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but the remainder shall continue in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.

16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.